uHost Privacy Policy

uHost is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the web site www.uHost.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

 

If you have questions or concerns regarding this statement, you should first contact our Compliance Department by Email: compliance@uHost.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url=. TRUSTe will then serve as a liaison with the Web site to resolve your concerns. uHost adheres to the European Union Safe Harbor protocols as set forth by the United States Department of Commerce pertaining to information governed by the European Union Data Privacy laws.

 

Information Collection and Use

 

Contact Us Forms

In order to receive quotes or responses to inquiries to our sales department, we have provided a Contact Us form which visitors may use to contact uHost. On the contact us form you are required to provide contact information (such as name, phone number, and email address). We use this information to contact you about the services on our site in which you have expressed interest.

 

You have the option to provide additional information (such as specific questions or comments about your current hosting arrangements) to us; we encourage you to submit this information so we can provide you a more tailored response.

 

After submitting a request through the Contact Us form visitors will usually receive communication back from uHost, either via email or via phone, within 1-2 business days.

 

uHost is the sole owner of the information collected on www.uHost.com.

 

Uses of Information

uHost uses the information collected from the website in order to service the requests of visitors (in the case of sales requests, etc.), to monitor site traffic and trends, or to market our services to new potential customers. uHost does not sell the information collected from the website, and uHost does not share this information with third-parties, except to facilitate the above-mentioned uses of information.

 

Communications from the Site

Sales Responses to Contact Us Requests

uHost may respond to requests submitted via the Contact Us interface by either phone or email, as deemed appropriate by uHost. Sales communications will originate from either the uhostsales@uHost.com email address, or the specific uHost.com email address of one of our sales agents. Sales responses may request additional information from the visitor, which will be used to further develop an accurate sales response.

 

General Responses to Contact Us Requests

uHost may respond to requests submitted via the Contact Us interface by either phone or email, as deemed appropriate by uHost. General communications submitted to uHost via the Contact Us interface may or may not be responded to by uHost, depending upon the nature of the communication. If uHost does respond, it will be directly related to the information provided in the Contact Us interface. Additional information may be requested. uHost will not use non-sales requests as a trigger for a sales response.

 

Supplementation of Information

In order to provide accurate responses to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.

  • Identification Verification—uHost may use various methods to determine if the communication received through the website is accurate and the identity of the visitor can be verified.
  • Supplemental Business / Website Information—uHost may research the companies, individuals, or websites that submit requests through the Contact Us interface, or who contact uHost directly by email. In this research, uHost may seek to determine IP addresses, current hosting providers, existing websites, the nature of the visitor's business, among other things.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

Although we don't currently provide aggregate information to third-parties, uHost may from time to time share aggregated demographic information with partners and providers in order to customize the uHost website, expand the business, or to market our services to other individuals.

We do not link aggregate user data with personally identifiable information.

 

Personally Identifiable Information

uHost will only share personally identifiable information with service providers necessary to deliver uHost's services or to track the requests coming in to the uHost website. Currently, this information is only shared with our CRM application, which we use to track sales requests. Third parties are not permitted to retain personally identifiable information for their own use.

 

Service Providers

uHost utilizes various third-party data management services, such as online sales tracking and CRM tools. uHost places personally identifiable information in these services. Third-party service providers do not retain, share, store, or use personally identifiable information for any other purposes.

 

Other Third Parties

uHost maintains partnerships with several companies in order to provide our full service catalog. When responding to sales inquiries or other requests for information from uHost, we may share personally identifiable information with these partners in order to facilitate our response. Third-parties and partners do not retain, share, store, or use personally identifiable information for any other purposes. To opt-out from uHost providing your personally identifiable information to third-parties, visitors can click the opt-out checkbox on the "Contact Us" form.

 

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

 

Choice/Opt-out

We provide the opportunity to "opt-out" of having your personally identifiable information used for certain purposes. If you do not wish your personally identifiable information to be stored on uHost systems, or provided to third-parties, uHost will remove your information from these systems. Simply email compliance@uHost.com with the details of your request. We respond to all inquiries within 30 days of receipt.

 

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

 

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site to track visitor behavior and website effectiveness. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's 'help' file. http://en.wikipedia.org/wiki/HTTP_cookie

If you reject cookies, you may still use our site. Your user experience will not be impacted at all.

 

From time to time we employ the services of a third party agent in tracking aggregated non-personal statistical data about our Website. These agents may use cookies and web beacons to this end. (A web beacon is a one pixel image embedded within a web page for tracking page views). No personal information is tied to the web beacons or cookies that are set by third parties. uHost has no access to these cookies nor are we responsible for the information collected by these cookies.

 

Links to Other Sites

This website contains links to other sites that are not owned or controlled by uHost. Please be aware that we, uHost, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing our Compliance Department at compliance@uHost.com.

We post customer testimonials on our Website. These testimonials include users' names and company information. We obtain our users' permission to post this information prior to implementing their testimonials on the Website.

We host a blog on our website and provide users the opportunity to provide their comments on these forums. We collect your name and email when submitting a comment but do not post your email address with the comment. uHost is not responsible for the personal information a user elects to include within their comment and any personal information included on this forum may be used to send you unsolicited messages.

 

Security

The security of your personal information is important to us. When we receive personal information, we store it in a secure environment. We follow generally accepted industry standards to protect the information submitted to us once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at compliance@uHost.com.

 

Business Transitions

In the event uHost does through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

 

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. In the event we make a material change to the information practices governing your collected information, we shall notify you by email, or a prominent notice on the website.

 

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at compliance@uHost.com.

 

1423 S. Higley Road

Suite 127

Mesa, AZ 85206-3405

Phone: +1.888.My.uHost

 

Privacy Statement last updated: June 10, 2009


Phenomenal Support

  • <5 Minute Support Response
  • 100% Uptime Guarantee
  • Level 3 Engineers with Answers and Advice
  • 24x7 Live Technical Support
  • On-Site Technicians
  • 30 Minute Hardware Replacement for Managed Customers